By visiting our site, you agree to our privacy policy regarding cookies, tracking statistics, etc.

Last updated: 21 May 2025

Wise Cloud SASU (“Wise Cloud,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit https://wise.cloud (the “Site”) or interact with us in any other way. It also describes your rights and how you can exercise them in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and French data‑protection laws.

If you do not agree with the terms of this Policy, please refrain from using the Site.

1. Data Controller

  • Company: Wise Cloud SASU
  • SIRET: 900 606 153 00022
  • VAT No.: FR 65 900 606 153
  • Registered office: 15 Chemin du Tanit, Rés. Mas de Tanit, Bât. TYR 402, 06160 Antibes, France
  • Email: [email protected]

2. Information We Collect

We collect two categories of personal data:

2.1 Information You Provide Voluntarily

  • Contact information (name, email address, phone number, organisation) when you email us or complete a form.

2.2 Information Collected Automatically

  • Usage data such as pages visited, referring URLs, time spent, and interactions.
  • Device and log data such as IP address (truncated within the EU/EEA), browser type, operating system, and date/time stamps.

This automatic collection is performed exclusively through Google Analytics cookies (see Section 4).

3. Legal Bases for Processing

We process personal data on the following bases:

  1. Consent (Art. 6 (1)(a) GDPR) – when you accept analytics cookies.
  2. Legitimate interests (Art. 6 (1)(f) GDPR) – to operate, secure, and improve the Site or to respond to your enquiries.

4. Cookies and Tracking Technologies

4.1 Google Analytics

The Site uses Google Analytics, a web‑analysis service of Google LLC (“Google”). Google Analytics sets cookies that generate information about your use of the Site. IP addresses are anonymised within the EU/EEA before transmission to Google servers in the United States. Google acts as our processor and processes this information to compile reports on website activity and to provide other analytics services.

  • Cookie duration: up to 2 years (user‑identifier cookie) and up to 24 hours (session cookie).
  • Retention in Google Analytics: 14 months.

Opt‑out Options

  • Adjust your browser settings to refuse or delete cookies.
  • Install the Google Analytics opt‑out browser add‑on (https://tools.google.com/dlpage/gaoptout).
  • Use our cookie banner to withdraw consent at any time.

4.2 Essential Cookies

We use a single essential cookie to remember your cookie‑consent preferences. This cookie does not collect personal data.

4.3 No Other Trackers

We do not use advertising, social‑media, or profiling cookies.

5. How We Use Your Data

  • Respond to enquiries and provide customer support.
  • Measure and improve Site performance and content relevance.
  • Ensure security and prevent fraudulent activity.

We do not use personal data for automated decision‑making or profiling.

6. Sharing and Disclosure of Data

We do not sell or share your personal information with third parties for marketing purposes. Access to your data is limited to:

  1. Google LLC, acting as our analytics processor pursuant to Google’s Data Processing Terms and Standard Contractual Clauses.
  2. Service providers (e.g., hosting) who act under confidentiality agreements and only process data on our instructions.
  3. Authorities when required by law or court order.

7. International Transfers

Where personal data is transferred outside the European Economic Area (e.g., to Google LLC in the US), such transfer is safeguarded by Standard Contractual Clauses approved by the European Commission.

8. Data Retention

  • Analytics data: retained for 14 months in Google Analytics, then automatically deleted.
  • Contact enquiries: retained for as long as necessary to address your request, then archived or erased.

9. Security Measures

We implement industry‑standard technical and organisational measures to protect personal data, including encryption in transit (HTTPS/TLS), access controls, and regular security assessments.

10. Your Rights (GDPR)

You have the right to:

  • Access your personal data (Art. 15).
  • Rectify inaccurate data (Art. 16).
  • Erase data (“right to be forgotten”, Art. 17).
  • Restrict processing (Art. 18).
  • Data portability (Art. 20).
  • Object to processing based on legitimate interests (Art. 21).
  • Withdraw consent at any time (without affecting prior processing).

To exercise any of these rights, email [email protected]. We may ask for proof of identity and will respond within one month.

If you believe your data‑protection rights have been violated, you may lodge a complaint with the French supervisory authority (CNIL) or your local authority.

11. Children’s Privacy

Our Site and Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

12. Links to External Sites

The Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Policy to reflect legal, technical, or business changes. The “Last updated” date will always indicate the latest version. Continued use of the Site constitutes acceptance of the revised Policy.

14. Contact Us

For questions about this Policy or our data‑handling practices, contact us at [email protected].

© 2021‑2025 Wise Cloud SASU. All rights reserved.